Returns & Exchanges
COVID-19 ANNOUNCEMENT
Great News – we are still OPEN for business!
At this time, we are operating; However, we have scaled back operations and implemented protocols for all of our employees and customers safety due to the COVID-19 pandemic. Please expect delays.
We will not be physically processing any returns that have been received after March 1, 2020 as a safety precaution. All return requests will be done through online communication ONLY. Please DO NOT send any items back, unless we request that you send it. Any packages received without pre-authorization will be rejected and Returned To Sender. Thank you for your understanding.
Vape Wholesale Return Policy
IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY BEFORE REQUESTING ANY RETURNS, REFUNDS, OR EXCHANGES.
*All customer service & support tickets for defects, missing, and incorrect items require photo or video evidence. You will need to submit photo/video clearly displaying the items and/or issues. You will be able to send these after our first reply. Please do not discard items until we notify you, or we will not be able to process the return/exchange.
Final sale, Clearance or Discounted items cannot be refunded or exchanged
Unfortunately the following are final sale items and are unable to be tested for defects due to health, safety, and legal reasons; we are unable to accept them as returns. Due to the sensitive nature of their design, and that we are unable to test for defects due to obvious health and safety reasons we DO NOT accept returns or exchanges for:
- Any item with E-liquids (Pods, Disposables,Bottles)
- Tanks/Rebuildables (RDA/RDTA systems)
- Coils/Cartomizers
- Batteries/Chargers
- “Alternative” Products
- Any open, used, or final sale items
We apologize for the inconvenience this may cause. If you feel your item may be defective, we recommend contacting the manufacturer as they may be able to better assist.
14 Day Warranty Policy (Defective Device and Buyer’s Remorse)
All warranty policies exclude coverage for damage resulting from accident, disassembly, customized modification, or user-error.
Defective Device
In order for your defective warranty item to be eligible for exchange or credit, it must meet the following requirements:
- It must be 14 days or less from the date of receiving your package
- All the accessories included in the purchased package must be sent in with the defective device
- The item must have no signs of physical damage outside of normal wear and light usage
- Returned items can be exchanged for the same item
- Items with manufacturer's Visual Defects like small paint chips will not be accepted for return
Buyer’s Remorse
It must be 14 days or less from the date of receiving your package. We only accept buyer's remorse exchanges of items that are unopened, unused and in its original sealed packaging. In other words, you must return the product in the way it was received. No exceptions.
There is a 20% restocking fee on items exchanged under buyer's remorse.
Vapingwholesale.ca does not compensate shipping costs for buyer's remorse returns. The customer is responsible for return shipping. Once received and processed, your exchange or credit will be issued.
If your item is defective and is not listed as a final sale item; the item may be eligible under the defective device policy.
! PLEASE NOTE: If items in a return order are deemed ineligible for a credit or exchange, you are responsible for shipping fees to receive your items back. Items will not be shipped back until shipping fees are paid to us. We will hold these items for no longer than 5 business days after initial contact with customers after which the items will be disposed of or discarded. IT IS YOUR RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY.
Returns Process:
Step 1: Click here to create a ticket with us
Step 2: Fill out the customer service support form and choose Return/Exchange
Step 3: Upon Approval of your return please clearly mark your order number on the exterior of the package and send back to us:
Returns Dept.
3010 E Alexander Rd Suite 1002
North Las Vegas, NV 89030
You must submit a support ticket under Return/Exchange in the drop down menu. If approved, Packages must be postmarked within 5 Business Days. The order number (EV) must be clearly marked on the exterior of the package. Without this number, our shipping department may discard the package.
- All the accessories included in the purchased package must be sent in with the defective device
- The item must have no signs of physical damage outside of normal wear and light usage
- Returned items can be exchanged for the same item
- Items with manufacturer's Visual Defects like small paint chips will not be accepted for return
- Must report Expired//Missing/Defective Items within 72 hours of receiving entire order
- Customer is responsible for shipping all returns & exchanges back to Vaping whole sale
- All warranty excludes coverage for damage resulting from accident, disassembly, customized modification, or user-error.
! Vapingwholesale will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a Lithium-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.
